Facility maintenance is the ongoing upkeep, repair and management of buildings, equipment and systems so they run safely and efficiently. It covers routine and preventive work, unplanned repairs, inspections and seasonal jobs across everything from HVAC and plumbing to roofing, parking lots and snow removal.

Routine (preventive) maintenance is scheduled work that stops problems before they start, such as monthly HVAC filter changes, nightly janitorial or annual fire extinguisher inspections. Non-routine (reactive) maintenance is unplanned work after something breaks, such as a burst pipe, a failed walk-in cooler or a door off its track. Seasonal maintenance follows the calendar, such as cooling start-up in spring, boiler service in fall and snow and ice removal in winter.

More than 40, grouped into building systems (HVAC, plumbing, electrical, refrigeration, generators, elevators, fire and life safety), interiors (handyman, carpentry, drywall, painting, flooring, locksmith), exterior and grounds (roofing, landscaping, snow and ice removal, parking lot and paving, fencing, overhead doors) and cleaning and specialty services (janitorial, pressure washing, hood cleaning, grease traps, pest control, restoration). If your job is not listed, describe it anyway and the intake agent will route it.

It depends on the equipment, how hard it is used, local codes and the manufacturer. As a rough guide, many commercial HVAC systems get quarterly service, fire and life-safety equipment is inspected at least annually, and cleaning runs daily to monthly. Mendlee lets you set any job up as a recurring work order so it happens on schedule.

Anything that puts people, property or the business at immediate risk: gas smells, sparking or smoke, active flooding or sewage backups, no heat in freezing weather, or a failed cooler holding food. The intake agent flags these as emergencies, and the work order asks for a provider on site within 4 hours. If anyone is in danger, call 911 first.

You describe a problem in plain words. Mendlee's AI agents take it from there: 1. Intake works out the trade, urgency and any safety issues. 2. Scope & Price writes a step-by-step scope with an upfront minimum and a not-to-exceed cap. 3. Dispatch offers the job only to providers with a verified license and insurance. 4. Verify checks the photos and checklist before payment is released. You approve the decisions that involve your money.

The agents do the reading, scoping, matching and checking. You review and approve the work order, choose the provider and sign off on the finished job. Our team is available if you need help.